Privacy Policy
Last updated: June 2026
This Privacy Policy explains how Realz Casino collects, uses, stores and protects personal information connected with the website, player accounts and available services. It applies to information used for casino activity, sportsbook access, payments, identity checks, customer support, security, marketing preferences and responsible gambling features.
Realz Casino processes personal data in line with applicable privacy laws, including the General Data Protection Regulation where it applies. By using the website or creating an account, you acknowledge that your information may be handled as described in this policy.
Who Controls Your Personal Data
The operator of the Realz Casino website acts as the data controller for personal information collected through the platform. This means the operator determines why personal data is required and how it is processed.
Approved service providers may process certain information on behalf of Realz Casino. These providers are required to follow contractual confidentiality, security and data-protection obligations.
Information We Collect
The type of information collected depends on how you use the website and which account functions are available to you.
Information Provided by You
When you register, verify an account, make a payment or contact support, you may provide:
- Name, date of birth and contact details
- Account login and profile information
- Residential address and country of residence
- Identity documents and proof of address
- Payment method and transaction details
- Documents required for KYC or AML checks
- Messages and information submitted to customer support
- Marketing and communication preferences
- Responsible gambling limits and account restrictions
Information Collected Automatically
Some technical and usage information is collected when you visit the website or use your account. This may include:
- IP address and approximate location
- Device type, operating system and browser
- Login times, session records and account activity
- Game, sportsbook and promotion interactions
- Cookie identifiers and preference data
- Payment risk and fraud-prevention signals
- Security logs and unusual account activity
- Responsible gambling settings and related account events
Approximate location data may be used to confirm whether particular services are available in your jurisdiction.
How We Use Personal Information
Realz Casino uses personal data only where there is a valid reason to do so. Information may be processed to:
- Create, maintain and secure player accounts
- Provide access to available casino and sportsbook services
- Process deposits, withdrawals and other transactions
- Verify identity, age, address and account ownership
- Apply bonuses, rewards and account benefits
- Respond to support requests and account questions
- Detect fraud, payment abuse and unauthorised access
- Meet KYC, AML, tax and licensing obligations
- Apply responsible gambling limits and account controls
- Improve website performance and product navigation
- Measure the use of games, features and account tools
- Manage communication and marketing preferences
- Investigate complaints, disputes and security incidents
Legal Grounds for Processing
Different types of personal data may be processed under different legal grounds.
Performance of a Contract
Some information is required to create and manage your account, provide available services, process payments, apply bonus conditions and respond to account-related requests.
Legal Obligation
Personal data may be processed where necessary to comply with gambling regulations, identity checks, KYC and AML duties, tax requirements, fraud-prevention rules and responsible gambling obligations.
Legitimate Interests
Realz Casino may process information to protect accounts, improve the platform, prevent misuse, manage support services, investigate suspicious activity and maintain the security of the website.
Where legitimate interests are used, the interests of the business are considered alongside the rights and expectations of the player.
Consent
Consent may be requested for optional cookies, direct marketing or other features that require a clear choice. You can withdraw consent where applicable, although this does not affect processing completed before the withdrawal.
Identity, Payment and Compliance Checks
Realz Casino may request documents or additional information to confirm identity, age, residential address, payment ownership or source of funds. These checks may take place during registration, before a withdrawal or when unusual activity is identified.
Verification data may be compared with information held by approved identity, payment or fraud-prevention providers. Certain account features may remain unavailable until the required checks have been completed.
Responsible Gambling Information
Information connected with deposit limits, loss limits, time-outs, self-exclusion or other responsible gambling controls may be stored as part of the account record.
This information may be used to apply restrictions, prevent prohibited account access, identify possible signs of harmful play and meet regulatory responsibilities. Some responsible gambling records may need to be retained even after an account is closed.
Cookies and Similar Technologies
Realz Casino may use cookies and similar technologies to keep users signed in, remember account settings, protect the website and understand how the platform is used.
Some cookies are necessary for the website to function. Optional cookies may be used for analytics, personalisation or marketing where permitted. Cookie choices can usually be managed through the website settings or browser controls.
Marketing Communications
Realz Casino may send information about available promotions, platform updates or account features where this is permitted by law.
Marketing preferences can be changed through the account settings or by using the option provided in a marketing message. Service messages related to security, payments, verification or account administration may still be sent because they are necessary for account operation.
Sharing Personal Data
Personal information is shared only where it is necessary for a defined business, legal or security purpose. Recipients may include:
- Payment processors and banking providers
- Identity and age-verification services
- KYC, AML and fraud-prevention providers
- Casino, sportsbook and platform suppliers
- Hosting, cloud and technical service providers
- Analytics and website-performance providers
- Customer support and communication services
- Professional advisers, auditors and insurers
- Regulators, tax authorities and law-enforcement bodies
Service providers are given access only to the information required for their role. They must process the data under appropriate contractual and security controls.
Realz Casino does not sell personal data to third parties.
International Data Transfers
Some service providers may store or process information outside the European Economic Area, the United Kingdom or the country in which the player is located.
Where a transfer requires additional protection, Realz Casino may rely on an adequacy decision, standard contractual clauses or another lawful transfer mechanism. Additional technical or organisational safeguards may also be applied where appropriate.
How Long We Keep Information
Personal data is retained only for as long as it is needed for the purpose for which it was collected or for the period required by law.
Retention periods may differ depending on the type of record. Account, payment, verification, responsible gambling, fraud-prevention, tax and complaint information may need to be stored after an account has been closed.
When information is no longer required, it may be securely deleted, anonymised or restricted from further use.
How We Protect Personal Data
Realz Casino uses administrative, technical and organisational measures designed to reduce the risk of unauthorised access, loss, misuse or alteration of personal information.
These measures may include:
- Encryption during data transmission
- Restricted access to account information
- Security monitoring and activity logging
- Account authentication controls
- Fraud and payment-risk checks
- Internal access and confidentiality procedures
- Incident-response and recovery processes
No online service can guarantee complete security. Players should use a strong password, keep login details private and sign out when using a shared device.
Your Privacy Rights
Depending on the laws that apply to you, you may have the right to:
- Request a copy of your personal data
- Correct inaccurate or incomplete information
- Request deletion of certain information
- Restrict how certain data is processed
- Object to processing based on legitimate interests
- Receive certain data in a portable format
- Withdraw consent where processing relies on consent
- Submit a complaint to a data-protection authority
These rights are not absolute. A request may be limited where information must be retained for licensing, KYC, AML, tax, responsible gambling, security, dispute-resolution or legal-claims purposes.
Privacy Requests
Privacy requests can be submitted through the official support or account contact channels available on the Realz Casino website.
Realz Casino may ask for additional information to confirm identity before providing, correcting or deleting account data. This helps prevent personal information from being disclosed to an unauthorised person.
Complaints
If you believe that your personal information has been handled incorrectly, you can contact Realz Casino through the available support channels.
You may also have the right to complain to the data-protection authority responsible for your country or market.
Age Restrictions
Realz Casino is intended only for adults who meet the legal gambling age in their location. The platform does not knowingly collect personal data from children.
If information connected with an underage person is identified, the account may be closed and the data handled in line with legal and regulatory requirements.
Changes to This Privacy Policy
This Privacy Policy may be updated when services, legal requirements or data-processing practices change. The latest version will be published on the website together with the revised update date.
Players should review this page periodically to remain informed about how their personal information is used.