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Terms and Conditions

Last updated: June 2026

These Terms and Conditions govern the use of realzcasinogames.com, Realz Casino accounts and any services made available through the website. Please read them carefully before registering, making a payment, activating a promotion or using any casino or sportsbook feature.

By creating an account or continuing to use the website, you confirm that you have read and accepted these Terms. If you do not agree with them, you should not register or continue using the platform.

1. Documents That Form Part of These Terms

Your use of Realz Casino may also be subject to additional documents and rules, including:

  • The Privacy Policy and Cookie Policy
  • Terms attached to individual bonuses and promotions
  • Rules for Bonus Crab, Coins, Shop rewards and Challenges
  • Tournament, cashback and VIP program conditions
  • Rules and limits for individual casino games
  • Live casino table rules
  • Sportsbook market and settlement rules
  • Payment and verification requirements shown in the account area

Where a specific game, promotion or market has its own conditions, those conditions apply to that feature. If they conflict with these general Terms, the more specific rules may take priority for the relevant service.

2. Eligibility and Legal Use

You may use Realz Casino only if you are at least 18 years old and have reached the legal gambling age in your location.

You are responsible for checking whether the services available through the website are lawful where you live or access the platform. Products, payment methods, bonuses and betting markets may be restricted according to local law, licence conditions or account eligibility.

Realz Casino may request proof of age, identity or location before allowing access to certain services.

You must not use the website where online gambling or a particular product is prohibited. Attempts to bypass regional restrictions, location controls or regulatory limits are not permitted.

3. Account Registration

Unless Realz Casino agrees otherwise, each person may hold only one account.

When registering, you must provide accurate, complete and current information. This may include your legal name, date of birth, residential address, contact details and payment information.

You must not:

  • Create an account using another person’s details
  • Provide false or misleading information
  • Register more than one account
  • Allow another person to use your account
  • Open a new account after a previous account has been restricted or closed

Duplicate or incorrectly registered accounts may be suspended or closed. Transactions, bonuses and winnings connected with those accounts may be reviewed in accordance with these Terms and applicable law.

4. Login Details and Account Security

You are responsible for keeping your login details private. Passwords should be unique and must not be shared with another person.

Activity completed through your account may be treated as authorised unless Realz Casino has been informed that the account may be compromised.

You should contact support through the available website channels if you notice an unfamiliar login, payment or account change.

Realz Casino may temporarily block account access when unusual activity, repeated failed login attempts or another security concern is detected.

5. Identity and Account Verification

Realz Casino may request verification documents when required for account security, payments, regulatory checks or continued access to the platform.

Requested information may include:

  • A valid identity document
  • Proof of residential address
  • Evidence that a payment method belongs to the account holder
  • Information about the source of funds
  • Additional documents required for KYC or AML checks

Some account functions may remain unavailable while verification is incomplete. Deposits, withdrawals, bonuses or continued gameplay may also be restricted until requested checks have been completed.

Documents must be valid, readable and consistent with the information registered on the account.

6. Casino Games and Live Casino

Casino and live casino games are governed by the rules displayed within each game or table. These rules may cover payouts, betting limits, feature behaviour, interrupted rounds and settlement procedures.

Game availability can vary according to location, provider restrictions, technical requirements and account status.

Random-number-generated games use results supplied by the relevant game provider. Live casino outcomes are determined by events occurring at the table and are settled according to the applicable game rules.

Realz Casino may remove, replace or temporarily suspend a game when required for maintenance, provider updates, legal reasons or technical review.

7. Sportsbook Rules

Sportsbook markets are subject to their own betting and settlement rules. Odds, available markets, maximum stakes and acceptance conditions may change before a bet is confirmed.

A bet is accepted only when it appears as confirmed in the account history. Realz Casino may reject or limit a bet before acceptance.

Events may be settled using official results and the rules that apply to the relevant sport or market. Corrections may be made where an event is settled incorrectly because of an obvious error or inaccurate source information.

In-play betting is available only where it is permitted and supported for the relevant account.

8. Bonuses and Promotions

Bonuses are optional and may be subject to separate eligibility rules. Before activating an offer, you should review its minimum deposit, wagering requirement, expiry period, game contribution, maximum bet and withdrawal conditions.

A promotion may be limited by location, payment method, account status or previous participation.

Realz Casino may refuse, cancel or remove a bonus where:

  • The account does not meet the offer requirements
  • More than one account has been used
  • A restricted payment method or game has been used
  • Maximum bet rules have been exceeded
  • The promotion has been used in an abusive or unintended way
  • Verification has not been completed when required

Bonus funds and free-spin winnings are not treated as withdrawable cash until all applicable conditions have been satisfied.

9. Bonus Crab, Coins, Shop and Challenges

Bonus Crab, Coins, Shop rewards and Challenges may be made available to selected accounts. Their availability, value and conditions can change between campaigns.

Coins or similar reward units have no cash value unless the applicable feature rules expressly state otherwise.

Realz Casino may set expiry periods, redemption conditions, activity requirements and account restrictions for these features.

10. VIP Program, Cashback and Tournaments

VIP status, cashback and tournament participation depend on the rules displayed for the relevant program.

VIP progression may be based on qualifying activity and does not guarantee permanent access to a particular level or benefit.

Tournaments may use leaderboards, points or qualifying rounds. Each tournament can have separate entry dates, eligible games, scoring rules and prize conditions.

Cashback may be calculated only on qualifying activity and can be subject to limits, exclusions or wagering requirements.

11. Deposits

Available currencies, payment methods and deposit limits are displayed in the cashier after login.

Payment methods should normally be registered in the account holder’s name. Third-party payments may be rejected and can lead to an account review.

A deposit does not guarantee eligibility for a promotion. Bonus activation must follow the conditions attached to the relevant offer.

Payment providers may apply their own processing times, limits or charges. Realz Casino is not responsible for fees applied directly by a bank, card issuer, wallet provider or blockchain network.

12. Withdrawals

Withdrawal methods and limits are shown in the cashier. Where possible, funds may be returned through the payment method used for the deposit.

Before approving a withdrawal, Realz Casino may review:

  • Identity and account verification
  • Payment method ownership
  • Bonus and wagering conditions
  • Transaction history
  • Security and fraud-prevention signals
  • Source-of-funds information where required

Displayed processing times are estimates and not guaranteed delivery dates. Payments may take longer because of verification, weekends, public holidays, payment networks, security reviews or local requirements.

A withdrawal request may be delayed, divided, declined or returned where this is required by law, payment-provider rules or account checks.

13. Errors and Interrupted Gameplay

Technical faults, incorrect odds, display errors or provider problems may occasionally affect the platform.

Where an obvious error has occurred, Realz Casino may correct the affected transaction, bonus, game result or sportsbook settlement. A clearly incorrect payout, balance or price does not create a right to retain funds produced by the error.

If a game round is interrupted, the outcome will be handled according to the rules of the relevant provider. Completed rounds may remain valid even when the result was not immediately displayed on the player’s device.

14. Prohibited Conduct

You must not use Realz Casino for unlawful, fraudulent or abusive activity.

Prohibited conduct includes:

  • Creating duplicate or false accounts
  • Using another person’s identity or payment method
  • Money laundering or sanctions evasion
  • Chargeback abuse
  • Collusion or coordinated betting
  • Manipulating bonuses or reward systems
  • Using automated software, bots or prohibited tools
  • Interfering with the website, games or security systems
  • Exploiting technical faults, pricing errors or game defects
  • Providing forged or altered documents
  • Bypassing location, self-exclusion or account-limit controls

Suspected prohibited activity may result in account suspension, transaction review, cancellation of affected bonuses or bets, account closure and reporting to the appropriate authorities.

15. Responsible Gambling

Realz Casino is intended for adults who choose to gamble for entertainment. Gambling should not be treated as a source of income or a way to recover losses.

Account tools may include deposit limits, loss limits, session controls, cooling-off periods and self-exclusion. The availability of individual tools may depend on the market and account.

You must not attempt to reopen or use another account while a self-exclusion or similar restriction remains active.

Realz Casino may restrict or close an account where responsible gambling concerns are identified or where continued access would conflict with applicable obligations.

16. Suspension and Account Closure

You may request account closure through the support options available on the website.

Realz Casino may suspend, restrict or close an account where:

  • These Terms have been breached
  • Verification cannot be completed
  • Fraud or payment abuse is suspected
  • Responsible gambling action is required
  • The account is affected by sanctions or legal restrictions
  • The account has remained inactive for an extended period
  • Continued service is not permitted under applicable rules

Any remaining balance will be handled according to the applicable legal, payment and account requirements.

17. Intellectual Property

The Realz Casino name, website design, written content, software, graphics and other platform materials are protected by intellectual property laws.

You may use the website only for personal and lawful purposes. Content must not be copied, republished, modified, distributed or used commercially without permission from the relevant rights holder.

Casino games, trademarks and related materials may belong to third-party providers and remain subject to their rights.

18. Service Availability

Realz Casino aims to keep the website available, but uninterrupted access cannot be guaranteed.

The platform may be temporarily unavailable because of maintenance, software updates, provider issues, network failures, security checks or circumstances outside reasonable control.

Features, games, bonuses and payment methods may be added, changed or removed without affecting transactions already completed under the applicable rules.

19. Limitation of Liability

To the extent permitted by law, Realz Casino is not responsible for losses caused by:

  • Player error or incorrect account information
  • Failure to keep login details secure
  • Device, browser or internet problems
  • Payment-provider delays or charges
  • Events outside reasonable operational control
  • Use of the website in breach of local law

Nothing in these Terms excludes liability that cannot legally be excluded or limited.

20. Complaints

Account or transaction complaints should first be submitted through the official support channels available on the website.

You should include enough information to identify the issue, such as the relevant date, payment, game round, market or promotion.

Realz Casino may request additional account or verification details before completing an investigation.

Further escalation options depend on the licence and market rules applicable to the account.

21. Changes to These Terms

Realz Casino may update these Terms when products, payment processes, legal requirements or operating procedures change.

The latest version will be published on the website with a revised update date. Material changes may also be communicated through the account or another appropriate channel where required.

Continued use of the website after updated Terms take effect means that the new version applies to future activity.

22. Applicable Rules and Language

These Terms are interpreted together with the licence notice and legal requirements applicable to the relevant account and market.

Translated versions may be provided for convenience. Where a translation differs from the binding version identified during registration, the binding version will take priority to the extent permitted by law.

23. Final Provisions

If one part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

A delay in enforcing any provision does not mean that Realz Casino has waived the right to enforce it later.

These Terms, together with the policies and specific rules referenced above, form the agreement governing your use of Realz Casino.